Compelling research. The study involved a randomized controlled experiment with 758 BCG consultants.

Effective STRY writing requires collaboration between users/stakeholders and developers to ensure alignment of expectations.

Successful ServiceNow implementation and ongoing management rely heavily on having skilled and experienced personnel dedicated to the...

In a recent article from McKinsey, out of nine key actions for CIOs and CTOs, several research aspects stood out to us as practitioners...

Estimation of potential impact of incorrect requirements at STRY phase of ServiceNow projects.

The role of a ServiceNow Architect in writing an effective STRY (Story) is crucial in ensuring that user requirements are accurately...

What is the value of this process, documenting before developers receive orders.... The Software Development Life Cycle (SDLC) for...

ServiceNow was founded in 2004 by Fred Luddy, a former Chief Technology Officer (CTO) of the enterprise software company Peregrine Systems.