What is the value of this process, documenting before developers receive orders....
The Software Development Life Cycle (SDLC) for ServiceNow software development encompasses various phases and states that govern the lifecycle of a demand from initiation to closure. Here's an overview of the SDLC demand lifecycle in ServiceNow, along with the phase states and their meanings:
### 1. Demand Creation:
- Phase States:
- Draft: The demand is in the initial stage, where requirements are being gathered and documented.
- Transition:
- Submit for Approval: The demand is ready for review and approval by stakeholders.
### 2. Demand Approval:
- Phase States:
- Pending Approval: The demand is awaiting approval from the designated approvers.
- Transitions:
- Approve: The demand is approved by the designated stakeholders.
- Reject: The demand is rejected due to issues, discrepancies, or lack of alignment with organizational goals.
### 3. Demand Planning:
- Phase States:
- Planning: Detailed planning activities, resource allocation, and scheduling are conducted for the demand.
- Transitions:
- Begin Development: The demand is ready to transition to the development phase.
### 4. Development:
- Phase States:
- In Development: The demand is being actively developed by the development team.
- Transitions:
- Ready for Testing: The development phase is completed, and the demand is ready for testing and validation.
### 5. Testing:
- Phase States:
- Testing: The demand undergoes various testing activities, including unit testing, integration testing, and user acceptance testing (UAT).
- Transitions:
- Ready for Deployment: The demand has passed testing and is ready to be deployed to production.
### 6. Deployment:
- Phase States:
- Deployment: The demand is deployed to the production environment for end-users to access and utilize.
- Transitions:
- Closed: The demand is successfully deployed and closed, signifying the completion of the development cycle.
### 7. Post-Deployment:
- Phase States:
- In Use: The demand is actively used and monitored in the production environment.
- Transitions:
- Reopen: The demand is reopened due to issues, defects, or change requests identified post-deployment.
- Close: The demand is closed after addressing any post-deployment issues or completing additional enhancements.
### Transition Meanings:
- Submit for Approval: Indicates readiness for review and approval by stakeholders.
- Approve: Signifies endorsement and acceptance of the demand by designated approvers.
- Reject: Indicates denial or disapproval of the demand due to identified issues or discrepancies.
- Begin Development: Marks the transition from planning to the development phase.
- Ready for Testing: Indicates completion of development activities and readiness for testing.
- Ready for Deployment: Signifies successful completion of testing and readiness for deployment to production.
- Closed: Indicates successful deployment and closure of the demand.
- Reopen: Signifies the reopening of a closed demand due to identified issues or change requests.
- Close: Indicates resolution of post-deployment issues or completion of additional enhancements, leading to the closure of the demand.
By following the SDLC demand lifecycle and understanding the phase states and transitions, organizations can effectively manage the development, deployment, and maintenance of ServiceNow applications and solutions, ensuring alignment with business requirements and stakeholder expectations throughout the development lifecycle.
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